Counterfactual Editing for Search Result Explanation
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Recently substantial improvements in neural retrieval methods also bring to light the inherent blackbox nature of these methods, especially when viewed from an explainability perspective. Most of existing works on Search Result Explanation (SeRE) are designed to provide factual explanation, i.e. to find/generate supporting evidence about documents' relevance to search queries. However, research in cognitive sciences have shown that human explanations are contrastive i.e. people explain an observed event using some counterfactual events; such explanations reduce cognitive load, and provide actionable insights. Though already proven effective in machine learning and NLP communities, the formulation and impact of counterfactual explanations have not been well studied for search systems. In this work, we aim to investigate the effectiveness of this perspective via proposing and evaluating counterfactual explanations for the task of SeRE. Specifically, we first conduct a user study where we investigate if counterfactual explanations indeed improve search sessions' effectiveness. Taking this as a motivation, we discuss the desiderata that an ideal counterfactual explanation method for SeRE should adhere to. Next, we propose a method CFE^2 (CounterFactual Explanation with Editing) to provide pairwise explanations to search engine result page. Finally, we showcase that the proposed method when evaluated on four publicly available datasets outperforms baselines on both metrics and human evaluation.
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