Two Decades of Empirical Research on Trust in AI: A Bibliometric Analysis and HCI Research Agenda
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Trust is widely regarded as a critical component to build artificial intelligence (AI) systems that people will use and safely rely upon. As research in this area continues to evolve, it becomes imperative that the HCI research community synchronize their empirical efforts and align on the path toward effective knowledge creation. To lay the groundwork toward achieving this objective, we performed a comprehensive bibliometric analysis of two decades of empirical research measuring trust in AI, comprising 538 core articles and 15'548 cited articles across multiple disciplines. A key insight arising from our analysis is the persistence of an exploratory approach across the research landscape. To foster a deeper understanding of trust in AI, we advocate for a contextualized strategy. To pave the way, we outline a research agenda, highlighting questions that require further investigation.
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