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05/26/2023
ChatGPT: A Study on its Utility for Ubiquitous Software Engineering Tasks
ChatGPT (Chat Generative Pre-trained Transformer) is a chatbot launched ...
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08/04/2019
Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis
IT support services industry is going through a major transformation wit...
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08/08/2018
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets
Ticket assignment/dispatch is a crucial part of service delivery busines...
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08/16/2017