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06/02/2021
When and Why does a Model Fail? A Human-in-the-loop Error Detection Framework for Sentiment Analysis
Although deep neural networks have been widely employed and proven effec...
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05/10/2021
Accountable Error Characterization
Customers of machine learning systems demand accountability from the com...
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09/25/2019
Teacher-Student Learning Paradigm for Tri-training: An Efficient Method for Unlabeled Data Exploitation
Given that labeled data is expensive to obtain in real-world scenarios, ...
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06/11/2019
Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations
Twitter customer service interactions have recently emerged as an effect...
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11/12/2018
Characterizing machine learning process: A maturity framework
Academic literature on machine learning modeling fails to address how to...
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07/16/2018
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations
In the last several years, Twitter is being adopted by the companies as ...
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10/11/2017
Raising Awareness of Conveyed Personality In Social Media Traces
Users' persistent social media contents like posts on Facebook Timeline ...
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09/15/2017
"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts
Given the increasing popularity of customer service dialogue on Twitter,...
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04/18/2017
25 Tweets to Know You: A New Model to Predict Personality with Social Media
Predicting personality is essential for social applications supporting h...
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03/17/2017
