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10/07/2020
WER we are and WER we think we are
Natural language processing of conversational speech requires the availa...
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04/13/2020
Punctuation Prediction in Spontaneous Conversations: Can We Mitigate ASR Errors with Retrofitted Word Embeddings?
Automatic Speech Recognition (ASR) systems introduce word errors, which ...
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09/02/2019
Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based sol...
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08/21/2019
Towards Better Understanding of Spontaneous Conversations: Overcoming Automatic Speech Recognition Errors With Intent Recognition
In this paper, we present a method for correcting automatic speech recog...
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07/02/2018